The ProMedica media relations team provides media relations support for all ProMedica hospitals, institutes, continuum services, physician practices and other entities. Assistance with medical expert interviews, obtaining patient conditions and other media-related needs is available 24 hours a day, seven days a week. To comply with federal patient privacy policies, members of the news media must be escorted by a member of ProMedica’s marketing communications department while in ProMedica facilities.
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Media On-call Representative: 419-262-0371
Business Hours: Monday – Friday, 8 a.m. – 4:30 p.m.
ProMedica has a team of experts who can address a vast array of medical topics and healthcare industry issues. To arrange an interview with a physician or clinical expert, please contact the media on-call representative for assistance 24 hours a day/seven days a week at 419-262-0371.
Media members who would like to interview and/or photograph patients must submit their request to the media relations team by contacting the media on-call representative for assistance 24 hours a day/seven days a week at 419-262-0371. The on-call representative must be present for interviews and photography sessions. Patients are required to complete one or more consent forms prior to participating.
Any patient medical information released to the media will be done in strict accordance with the Health Insurance Portability and Accountability Act (HIPAA), which requires healthcare institutions safeguard the privacy and integrity of patients and their personal health information. ProMedica will work with the media to provide accurate and timely information, while respecting the confidentiality of our patients’ medical information and complying with HIPAA’s privacy regulations. However, we do not provide condition reports on victims of violent crimes such as shootings, stabbings, assault, sexual abuse and child abuse.
HIPAA prohibits hospitals from providing a patient condition without a name. If you have the patient’s first and last name – and the patient or the patient’s guardian has provided a signed consent to release condition information – we may provide a one-word description (e.g., critical, serious, good). If the patient or the patient’s guardian has opted out of releasing condition information, the media on-call representative cannot provide information about the patient or acknowledge the person is a patient at a ProMedica facility.
To obtain a one-word condition, please contact the media on-call representative for assistance 24 hours a day/seven days a week at 419-262-0371.
Patient Condition Definitions:
Good: Vital signs are stable and within normal limits. Patient is conscious and comfortable. Indicators are excellent.
Fair: Vital signs are stable and within normal limits. Patient is conscious but may be uncomfortable. Indicators are favorable.
Serious: Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.
Critical: Vital signs are unstable and not within normal limits. Patient may be unconscious. Indicators are unfavorable.
Treated and Released: Patient received treatment but was not admitted.
Undetermined: Patient awaiting physician and assessment.
News Station Live Shots and Remotes
ProMedica allows news stations to report live from our facilities. Live remotes inside a ProMedica facility must be arranged in advance by contacting the media on-call representative at 419-262-0371. Live remotes outside a ProMedica facility are permitted in appropriate locations. At ProMedica Toledo Hospital, parking is permitted on North Cove Boulevard or ProMedica Parkway. If deemed necessary, depending on the story being covered, other parking accommodations may be arranged. At other ProMedica hospitals, please contact the media on-call representative at 419-262-0371 to determine a suitable location.