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Patient Concerns. We truly hope you are pleased with your care and stay at ProMedica Bixby Hospital. If for any reason your concerns or needs are not addressed, please request to speak to the unit director or his or her representative. There is also an administrative supervisor available that can address patient care concerns and can be contacted by dialing 0.
Your family should contact the unit director or administrative supervisor if:
- There is any change in your condition that has not been recognized by the healthcare team.
- They have questions or concerns about care that have not been answered.
- They have reported a change in your condition that they feel is not being addressed.
If you are not satisfied after speaking to one of our staff members, you may contact the Healthcare Facility Accreditation Program at 312-202-8258 or The Michigan Department of Licensing and Regulatory Affairs at 800-882-6006.
After you go home, you may be asked to participate in a survey that asks questions about your hospital stay. Thank you for taking time to share your thoughts. Your responses will help us continue to improve our services and care.