Please understand that information sent via e-mail is not secure or confidential. If you would like a response to your comments or questions, please include both your e-mail address and telephone number.
Patient Concerns. We truly hope you are pleased with your care and stay at ProMedica Bay Park Hospital. If for any reason your concerns or needs are not addressed, please request to speak to the unit director (or his or her representative), or another staff member. If your questions or concerns are still not addressed, please contact the hospital operator by dialing 0 and ask to speak with the administrative supervisor. Additionally, because your loved ones know you best, they may notice changes that should be brought to the attention of caregivers. Your family should contact the unit director or administrative super if:
- There is any change in your condition that has not been recognized by the health care team.
- They have questions or concerns about care that have not been answered.
- They have reported a change in your condition that they feel is not being addressed.
You or your loved ones can also submit concerns online at promedica.org by selecting Patient Resources then Contact Us or by leaving a message on our dedicated phone line, 419-690-7900. At any time you may contact The Joint Commision or The Ohio Department of Health using the information provided below.
Ohio Department of Health Provider and Consumer Services Unit (ODH, PCSU)
Mail: 246 N. High Street, Columbus, Ohio 43215
ODH Complaint Hotline: 800-342-0553
Online: Complete the Complaint Form online and submit the form electronically to PCSU
The Joint Commission
Online: www. jointcomission.org using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website.
Fax: Office of Quality 630-792-5636
Mail: Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oak Brook Terrace, Illinois 60181
Sharing your concerns in no way will affect the care you receive.
After you go home, you may be asked to participate in a survey that asks questions about your hospital stay. Thank you for taking the time to share your thoughts. Your responses will help us continue to improve our services and care.
If you are a Medicare patient and have concerns about quality of care or premature discharge, you can also contact:
KePro Medicare Beneficiary Help Line:
855-408-8557, TTY: 855-843-4776