Health care is a calling that requires special people. And the people of ProMedica are here to provide YOU with the highest level of care and service. Our Mission is to improve YOUR health and well-being.
Mission and Values
Whether your first encounter with ProMedica is through your family physician, the emergency room staff, or a
wellness coach at your workplace, you’ll discover that we’re a mission-driven organization.
- We believe you should have access to the best care right in your neighborhood — so wherever you receive
care from us, you’re connected to the experience and knowledge of our entire network.
- We believe that no one is beyond the reach of life-saving health care — so every year we donate millions
of dollars to provide medical services to our friends and neighbors who cannot pay.
- We believe that our neighbors are looking for ways to strengthen our communities — so we work with
hundreds of volunteers who lead our boards and hospital auxiliaries to touch the lives of patients and
families every day.
Whoever you are, and wherever you live in our extensive service area, our mission is to improve your health
Why are we committed to diversity? We believe that curating a culture of rich diversity leads to better empathy, better communication, better clinical practices, and better treatment options. Read our diversity policy.
Philosophy of Care
Our care philosophy sets the tone for all we do, from our interdisciplinary approach, methods of health care delivery and integration with the communities we serve. Read more about our care philosophy.
All ProMedica hospitals participate in Community Health Needs Assessments. These formal assessments give us
information that helps us adjust our programs and services to better meet the specific health needs of the
communities we serve, providing the best care for you and your family. View these recent assessments:
To provide feedback on a ProMedica hospital community health needs assessment, or to request a printed copy at no cost, please call the hospital and ask to speak with the hospital administrator.
ProMedica is a health system serving communities in 28 states. As a system:
- We see more than 4.7 million patient encounters at our 13 hospitals, four ambulatory surgery centers, and more than 400 post-acute facilities.
- We have nearly 56,000 employees and 2,100+ physicians with privileges system-wide.
- ProMedica Physicians includes more than 900+ providers serving more than 1.5 million patient visits annually.
- Our locally-owned insurance company, Paramount, provides insurance to large and small groups and Medicare subscribers in northwest Ohio and southeast Michigan.
- In collaboration with educational institutions locally and regionally, ProMedica offers research, grants, and residency programs, as well as fellowship, clerkship, nursing, pharmacy, allied health, and continuing education opportunities.
We embrace a culture of responsibility. As part of our responsibility to you, ProMedica is in full compliance with federal patient privacy laws. As part of your responsibility to us, we request that you respectfully engage our digital properties. View these corporate policies:
We're always looking for new products and methods of treatment to increase the quality of your care. Sometimes this means partnering with firms in the medical industry. View our disclosure policy for industry relationships.
Health Care Compliance
In demonstration and fulfillment of our commitment to business and medical ethics, we have put a number of compliance policies in place. Learn about our health care compliance.
Community Benefit Report
In 2018, ProMedica contributed more than $250 million in community benefit expenditures, including financial assistance and government-sponsored, means-tested health care. We do this by partnering with hundreds of area nonprofit organizations to help advance community advocacy programs that support communities across northwest Ohio and southern Michigan. This includes providing essential medical care to those who are under-insured and uninsured, providing health and nutrition education programs to help fight childhood obesity, offering food clinics to patients facing food insecurity, and so much more. ProMedica is proud of its board members, physicians, employees, and donors who selflessly contribute untold personal resources to the communities we serve in countless ways.
Making seamless, integrated healthcare delivery a priority. ProMedica is a not-for-profit, Mission based organization working to create a stronger, more cohesive apporach to deliveriing care at the right place, right time, and the right cost. Read more by downloading our 2018 Community Benefits Report.
Leadership and Governance
Our executive team deeply feels the responsibility we have for each individual cared for by our physicians and in our facilities. As leaders, we strive for the highest levels of ethics, honesty and integrity in our business affairs and health care services.
Our executive team, led by ProMedica CEO and President Randy Oostra, works to improve continually your standard of care and access to care. Get to know our executive team.
Accreditations and Quality of Care
We believe in being open about the quality of our care and the distinctions we’ve received so you can make the best health care choices for your family.
Accreditations and Awards
We’re proud of the accreditations and awards we’ve achieved as a system and at the hospital level. These honors help you feel confident about your care. View recent accreditations and awards.
Get our latest news, press releases and other media resources. Visit the ProMedica News Room.
Have a question, comment, suggestion, or concern? We invite members of the community to get in touch with us. Send us a message.
The expertise of our specialists, the breadth of our service area, and our commitment to collaboration result in a health care network that connects you to the care you need, where you need it. Discover what Well Connected means for you.