We know that you have many questions regarding the impact of COVID-19 on our patients and their families. We are committed to keeping you as informed as possible. Please check this page regularly for updates to patient care and visitor restrictions.
As we continue to move through the COVID-19 pandemic, we are remaining focused on your health and well-being. We are here for you. One of the recommendations to help contain the pandemic is around universal masking. As such, we are requesting that if available, patients and visitors wear a mask – cloth or other is acceptable - to ProMedica appointments or as a visitor in ProMedica facilities. If you do not have one, you will be provided one upon entry into the facility. However, it is best to bring your own mask and put it on before leaving your vehicle. Thank you for continuing to allow us to be your partner in health during these difficult times.
ProMedica is looking forward to caring for expectant mothers and appreciates their understanding as we continue to navigate through the COVID-19 pandemic as a community. Here are answers to frequently asked questions regarding our labor and delivery care.
COVID-19 Labor and Delivery FAQs
ProMedica is limiting visitors to one person for women who are not COVID-19 positive or suspected. This visitor must remain the same individual throughout the hospitalization.
The designated visitor will be required to remain in the mother’s room rather than gathering in waiting areas or coming and going throughout the stay.
We are encouraging women to return home as soon after delivery as they are safely able to do so. For a vaginal birth, the recommendation is one day after delivery. For Cesarean births, the recommendation is two days after delivery.
To keep everyone as safe as possible, we are limiting direct contact between providers and patients to only what is necessary as we continue to practice social distancing. Our healthcare workers are using appropriate personal protective equipment to protect our patients and employees.
Suspected or Confirmed COVID-19 Maternity Patients
All ProMedica hospitals with birthing centers are currently open to patients. We look forward to providing our patients with outstanding clinical car in an environment designed to keep patients and staff safe.
Based on the limited available information, moms and babies tend to fair very well with COVID-19, but we know that other similar viruses can be dangerous to baby and mom, so expectant moms should use the same precautions we are advising everyone else.
For suspected or confirmed COVID-19 patients, we take extra precautions. As part of those precautions, patients are placed in a negative airflow room. Additionally, only one visitor at a time is permitted.
Talk to a ProMedica Physician from Home
If you need to speak with a healthcare provider, your health needs don’t have to wait. We’re still here for you. Many clinical concerns can be completely addressed over the phone. You can also ask your provider if they offer video visits. Via phone or video, you’ll get convenient care from the safety of your home.
During your telemed visit, if your provider feels it is necessary for you to come to the office for further evaluation, an in-office appointment will be scheduled.
Virtual Visits through ProMedica OnDemand
Remember, you can have a live video visit anytime through ProMedica OnDemand. Although your virtual visit may not be with a ProMedica provider, you can choose a provider from a directory of board-certified professionals. It’s open to all ages and available through your desktop, tablet or smartphone. Please note that because of the increased volume of calls related to COVID-19, you may experience a longer wait time than usual.
Learn more about ProMedica OnDemand
Provider Visit FAQs
ProMedica Physician’s staff will call all patients with a currently scheduled office visit to transition those appointments to a telephone visit with your provider. For patients calling for a new appointment, your initial visit will be a scheduled telephone visit.
Many clinical concerns can be completely addressed over the phone. During the telephone visit, if your provider feels it is necessary for you to come to the office for further evaluation, an in-office appointment will be scheduled.
Appointments for post-hospital transition care will continue as scheduled.
Please contact your provider. It is likely that your appointment may be rescheduled to after June 1, 2020. However, if you have concerns about being delayed until then, please reach out and speak with your provider. We want to make sure we are meeting your needs physically and emotionally in these unprecedented times.
Pediatric ProMedica Physicians Patients
If your child is 5 years old or younger, visits are to continue as scheduled. However, check with your provider beforehand to verify.
If your child is 6 years old or older, your appointment may be scheduled for a later date. Please check in with your doctor’s office.
We are taking extra precautions at our provider’s offices to reduce the spread of illness. For this reason, we are designating exam rooms for either well checks or sick visits. Additionally, we are doing our best to separate waiting areas by well and sick areas. You will also be asked to allow us to take your temperature and the temperature of any visitors with you upon arrival. If there is a fever, the visitors may be asked to leave the area and return to their car. If the patient has a fever, he/she will be directed on next steps.
To keep our patients, visitors and employees safe, many ProMedica services and locations have closed, or adjusted hours and processes.
Please contact any ProMedica facility or provider to confirm the status of appointments, services or hours of operation prior to arrival.
Effective immediately, our visitor policy has changed for all ProMedica hospitals. To protect the health and safety of our patients, visitors and employees, the following visitor guidelines have been put in place until further notice.
These guidelines help us minimize the number of people in our facilities to prevent the spread of disease. Individuals are encouraged to connect with their hospitalized loved ones using phone calls, email, texting, video chat or other electronic communications.
General Hospital and Outpatient Surgery Visitor Guidelines
Adult Patients confirmed or suspected of having COVID-19
- No in-person visitors allowed. Virtual and telephone visits where available.
Non-COVID-19 Adult Patients
- Visitors will be screened at designated entries for respiratory illness symptoms
- A maximum of 1 visitor allowed at a time
- No visitors under 18-years-old except as outlined below
- Visitors must be asymptomatic
- Masks required at all times
The health and safety of our patients is our priority. For that reason, exceptions to the visitor policy may be permitted and may include:
- Visitors under 18-years-old who are parents of a minor patient
- End of life situations
- Decision-making by power of attorney
- The patient’s emotional well-being
- Patients with intellectual and developmental disabilities
- Patients in labor
COVID-19 Screening for Visitors
To reduce the potential spread of COVID-19, all visitors will be screened for fever and coronavirus symptoms. Those with symptoms will be restricted from visiting.
Specialty Area Visitor Guidelines
ProMedica Ebeid Children’s Hospital – Maximum of 2 banded visitors are permitted for the duration of the stay.
ProMedica Ebeid Children’s Hospital COVID unit – Maximum of 1 banded visitor for the duration of the stay.
Pediatric Outpatient Surgery – Maximum of 1 visitor to accompany the patient.
Emergency Departments – Maximum of 1 visitor per patient except no visitors for COVID-19 rule out.
Inpatient Psychiatric Care – No visitors at this time in accordance to recommendations for all state facilities.
Adult Outpatient Oncology/Infusion –
- Office Visits: Maximum of 1 visitor to accompany the patient.
- Treatment Visits: No visitors at this time.
For information about visiting one of our Senior Care centers, please learn more at HCR Manorcare .
FAQs: Long-Term Care Centers and Communities
Following a declaration of a State of Emergency by the President March 13, 2020, all of our skilled nursing centers and assisted living communities will be restricting all visitors, volunteers and non-essential health care personnel except for certain compassionate care situations, such as end-of-life situations.
Beginning March 14, 2020, we will implement these restrictions:
- Authorized visitors will have limited access to our facility (only visiting the resident’s room or location designated by our care team) and must abide by our screening and monitoring processes. Please contact our center before visiting.
- Cancel all group activities and communal dining. Where group engagement is required, we will adhere to the social distancing guidelines of no less than 6 feet.
- Continue our active screening of residents and health care personnel for respiratory symptoms, including checking temperatures for a fever.
We sincerely apologize for this extreme inconvenience, but we must abide by these guidelines and implement the most stringent precautions possible to protect everyone. We will do everything possible to ensure your loved one’s safety and make every opportunity to help you communicate with them during this time.
The current COVID-19 outbreak situation means that it is critical that we take every precaution possible. We must prevent this virus from entering our centers. Protecting our residents’ health and safety is our top priority. Experts are recommending we act to limit individuals from entering our centers and communities and to ensure sick employees and visitors stay home.
There is a risk that people who appear healthy will enter nursing homes and infect residents. Studies of past viral epidemics where recommending prevention was delayed were not effective. These studies show that the sooner we limit interactions with each other and wash your hands frequently, virus spreads more slowly.
These facts have led many to recommend severe limitations on visitors. This describes why we have taken this action.
We hope this explains to you why we are asking people to limit their visits. This may prevent you from physically seeing your family member or friend and we will make every effort to help you communicate with them. Our patients’ and residents’ health and safety are our top concern. We are committed to doing everything we can to protect them.
We are taking these precautions to protect you, our patients and our staff. We realize it may be an inconvenience and concern, but it is the right thing to do to ensure everyone’s safety. We are taking a thorough and cautious approach to reduce the risk of transmitting flu, cold and coronavirus to our patients and staff.
Please let us know if you are experiencing any cold or flu-like symptoms. This would include a dry cough, shortness of breath, fever, aches or chills. If you are experiencing any of these symptoms, we ask that you refrain from visiting today so we can avoid passing on any viruses to our patients. We are happy to keep you updated about your loved one and connect you with them as well while you recover.
The CDC has advised health care facilities such as ours to take additional precautionary measures to help ensure the safety of our patients and staff. In addition to our regular infection control precautions we implement every year during flu season, we are taking the temperature of all patients, staff and visitors. This is the best way to prevent the spread of infection.
We do not feel you should be concerned, these efforts are intended to err on the side of precaution and make sure that we maintain a healthy environment for all. We have systems in place to help prevent the spread of infection. This is very important to protect our patients.
We will continue to update you, but in the interim, we remind you to take the simple precautions, such as:
- Cover your nose and mouth with a tissue when you cough and sneeze. Throw the tissue in trash after you use it.
- Wash your hands often with soap and water for no less than 20 seconds, especially after you cough or sneeze. Alcohol-based hand cleansers are also effective.
- Try to avoid contact with sick people.
- Stay home if you do get sick, and limit contact with others so you don’t infect them.
- Avoid touching your eyes, nose or mouth. Germs spread this way.
As a precaution, we are ensuring contact information for family members and resident representatives are up-to-date should we need to contact you.
No. Moving the elderly or frail is risky and often has long-lasting impacts. Research around natural disasters and other emergency events has proven this over time. CDC does not currently recommend transferring residents either home or to the hospital.
Just like the flu, we know that the frail and elderly are especially susceptible to this virus. That’s why we are in close communication with our local health department, CDC and Centers for Medicare & Medicaid Services (CMS) to ensure we have the latest information and resources available.
Per CDC engineering and administrative guidelines, we are prioritizing the use of FDA-cleared surgical masks and Personal Protective Equipment (PPE) for all of our healthcare providers in procedures where CDC guidelines require them. Masking of health care providers who are not themselves contagious for routine patient care has not been demonstrated to decrease the risk of spread.
Long-term care providers are having some of the same difficulties as other health care providers getting masks and gowns. Providers should contact their state and local health departments if they are unable to place orders for the equipment they need. It’s important to note that the CDC does not recommend masks for the general public at this point.