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Patient/Visitor Amenities

At ProMedica Toledo Hospital, we're committed to making you and your visitors as comfortable as possible during your stay. We'll make sure that you have access to the accommodations and services that are important in your life and in lives of your loved ones. Please learn more about the patient and visitor amenities listed below, or read more in our patient services guide.

Automated Teller Machine

Several ATM machines are conveniently located throughout the hospital:

  • Across from the pharmacy at Entrance #4
  • On Level 1 of the hospital near the cafeteria entrance
  • Inside the cafeteria
  • In the Education Center lobby

Food Service and Cafeteria

Our dietary department makes healthy and enjoyable meals for our patients. We are happy to provide any special food needs that you may have or that your doctor may order due to medical, religious, cultural or personal reasons.

The Ottawa Cove Café is a full-service cafeteria, which is located on Level 1 of the hospital. The cafeteria is open daily from 6 a.m. – 10 p.m. and between 12:30 – 3 a.m.

The Parkway Café is located at Entrance #4 and serves gourmet pizzas, soups, salads, Panini sandwiches, baked goods and Starbucks® coffee. The café is open weekdays from 7 a.m. – 4 p.m. and is closed weekends and holidays.

View cafeteria menu

View The Parkway Café menu.

If you are unable to visit one of our cafés on the first floor, for your convenience, you may purchase a guest tray that will be delivered to you in the patient room. Breakfast trays are $5 and lunch/dinner trays are $7. Payment can be made by using credit or debit cards. To order or for more information, please call 419-291-4086 or 1-4086 from a house phone.

Gift Shop

The ProMedica Toledo Hospital and Toledo Children's Hospital Auxilliary operates two gift shops on campus. Located at Entrance #4 and next to the hospital cafeteria, both shops offer wide selections of gifts, cards, books, magazines, candy, flowers, seasonal collectibles and personal articles. MasterCard, VISA, Discover and American Express are accepted. Proceeds benefit patient care services and programs at Toledo Hospital and Toledo Children’s Hospital.

Gift Shop Hours:
Monday through Friday: 9 a.m. – 8 p.m.
Saturday: Noon – 8 p.m.
Sunday: Noon – 5 p.m.
The gift shops are closed on holidays.

Hearing-Impaired Services

Certified sign language interpreters are available as well as phones with volume controls for patients with hearing difficulties.

Information Desk

Located at the main entrances of the hospital, the Information Desk representatives are available to direct you to the services you are seeking.

Internet Access

Wireless Internet access is available throughout Toledo Hospital. If you do not have a portable computer, Toledo Hospital has computers in its medical library that patients and families can use to access the Internet. The library is open to visitors and patients Monday through Friday from 8 a.m. – 5 p.m.

Interpreter Services

Toledo Hospital provides certified interpreters for most languages.


Toledo Hospital has medical books and magazines in its medical library, located on Level 1 of the hospital next to the Information Desk. The Cyber Café in the library offers complimentary Internet access to visitors. The library is open to visitors and patients Monday – Friday from 8 a.m. – 5 p.m. Volunteers at Toledo Hospital also provide a library cart service for patients. General interest books and magazines are available for patient use from the cart.

Mail and Postage Stamps

Mail and flowers are delivered daily to patients in their rooms by volunteer services. Any mail received after discharge will be forwarded to the patient's home address if the address has been made available to the hospital. Postage stamps can be purchased in the lobby of the hospital, and mail can be sent via the mail slots located near the main elevators on each floor.


USA Today, The Detroit Free Press and The Blade newspapers may be purchased in the lobby of Entrance #1. The Blade may also be purchased in the cafeteria and in the lobby of Entrance # 4.


Parking is available in the North Parking Garage, located on Hughes Drive, and the South Parking Garage, located on North Cove Boulevard. Surface parking lots are designated for patients to Toledo Children’s Hospital and the Heart Center. Additionally, ProMedica Toledo Hospital is pleased to provide valet parking for all patients and visitors for a $3 fee.

Pastoral Services

A chaplain is available 24 hours a day, seven days a week to offer patients and loved ones support, prayers, sacraments and devotional materials. Also, a non-denominational chapel, located on Level 1 of the hospital, offers a private place for quiet thoughts and meditation.

Patient Information

If patients select that information be provided to callers, information can include the patient’s room number and phone number.

Personal Items

Personal items other than a gown, robe, slippers and toiletry articles are not needed while staying in the hospital. Hospital safety deposit boxes are available; however, it is recommended that all valuables be sent home with a friend or relative. Dentures, glasses and hearing aids are vital for many patients. We ask that patients make every effort to keep them in a safe place when not in use. The hospital cannot be responsible for loss or breakage of personal belongings.


The outpatient pharmacy is located on the first floor, by ProMedica Toledo Hospital lobby (Entrance #4). If you or your loved one is discharged during the pharmacy operating hours, and you would like the prescription filled before you leave, our nurses will be happy to send the order to the pharmacy. You will need to provide the insurance card and the patient’s date of birth. The pharmacy accepts most prescription plans, as well as major credit cards and checks. You may pick up your prescription as you leave the hospital.

Pharmacy Hours:
Monday through Friday: 7 a.m. to 5:30 p.m.
Saturday and Sunday: 8 a.m. through 4:30 p.m.

For more information, please call 419-291-5444.

Smoking Policy

All ProMedica campuses, including Toledo Hospital are tobacco free, indoors and outdoors. This includes our lawns, walkways, sidewalks, parking lots (including inside vehicles), and any other grounds that ProMedica maintains. As a courtesy, please also be considerate of our neighbors, avoiding littering and loitering on properties that surround our campus.

Learn more about smoking cessation.

Telephone Service & Cell Phones

To make sure our patients receive proper rest, incoming phone calls may be received from 7:30 a.m. – 10 p.m. Outgoing calls can be made at any time. Patients may place local outgoing calls at no charge. Long-distance calls should be charged to a credit card, calling card or home telephone number. Prepaid calling cards are available in the gift shop.

Cell phones may be used in all public areas of the hospital including hallways, lobbies, public waiting areas and the cafeteria. However, cell phones are not allowed within six feet of medical equipment or in nonpublic restricted areas such as intensive care units, surgery, recovery and the lab.

Television Services

Television service at Toledo Hospital is free of charge to patients, and channel guides are available in each room. The television programming provided consists of local cable, health education programming and Toledo Hospital video programming.

Visiting Hours

Rest is an important part of care and recovery. We understand, however, that a limited number of visitors helps make a hospital stay a more pleasant experience. Unless the physician does not recommend visitors or the patient prefers not to have visitors, Toledo Hospital has a flexible visiting hour policy. Please check unit postings, ask a nurse or visit the information desk for unit visiting hours.