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Admissions and Discharge

We understand that hospital visits are rarely planned. When you need medical attention, you have more important things to worry about than policies and procedures. That's why we're here to help you through admissions and discharge process – from the time you arrive, and even after you leave.

At ProMedica Toledo Hospital, we provide you with expert care, a comfortable environment and ready access to information so that you can focus on one thing: getting better.

Our staff will check in with you often to see if we can do anything to improve your stay, and we will take all appropriate steps to ensure your safety and confidentiality. We also care about your health after your visit. When you're ready to return home, our hospital staff may work with you to develop a plan for any further care that you may need on your road to recovery.

Information about admission and discharge is listed below for your convenience.

Important info

Hospital Pricing Information

Hospital pricing and payment can be topics of concern for many patients. We at ProMedica are committed to communicating with you in advance so that you know what to expect when it comes to the cost of services. Our pricing specialist can review your insurance benefits for the services your doctor has ordered to provide you with an estimate of your final bill. Hospital pricing for the most common health care services provided at ProMedica Toledo Hospital is available here for your convenience. Because what you owe can vary due to your insurance and other factors, we encourage you to call our hospital pricing hotline at 419-824-9015 so we can help determine what your costs may be.

Telephone Numbers

Below is a list of important telephone numbers that you may need during your stay at ProMedica Toledo Hospital and after you go home. If for any reason you do not see the phone number for a service or program that you need to reach, please call the hospital operator at 419-291-4000.

Main Number – 419-291-4000 or 866-865-4677 (toll free)
Chaplains – 419-291-4007
Financial Counselors

For last names A - K, 419-291-3654
For last names L - Z, 419-291-4338
Interpreter Services – 419-291-4007
Lost and Found – 419-291-3874 or 419-291-4128
Outpatient Pharmacy – 419-291-5418
Patient Representatives – 419-291-4007
Security – 419-291-4128

Maps and Directions

View directions for Toledo Hospital.

Visitor’s Policy

Rest is an important part of your care. But, we know that family and friends can help make your hospital stay more pleasant. Unless the physician does not recommend visitors or the patient prefers not to have visitors, ProMedica Toledo Hospital has a flexible visiting hour policy. Please check the unit posting or ask a nurse for that unit’s visiting hours.

Tobacco-Free Policy

All ProMedica campuses, including ProMedica Toledo Hospital, are tobacco free, indoors and outdoors. This includes our lawns, walkways, sidewalks, parking lots (including inside vehicles) and any other grounds that ProMedica maintains. As a courtesy, please also be considerate of our neighbors and avoid littering and loitering on properties that surround our campus.

We understand that quitting tobacco can be hard. If you choose to quit and need assistance, please contact the Toledo Hospital Tobacco Treatment Center by calling 419-291-8033. Learn more about smoking cessation.

Patient Representatives

Please tell us if you or your family has questions or concerns about your care or stay. A patient representative will work with you until your questions and concerns are resolved. Patient representatives are available weekdays from 8 a.m. – 6:30 p.m. and weekends from 8 a.m. – 4:30 p.m. To see a patient representative, talk with your nurse or call 419-291-3377.

Learn more about patient rights.

Interpreter services

ProMedica Toledo Hospital offers free translation services in many languages free of charge – including, but not limited to, Spanish, Russian, Mandarin Chinese, German, Polish, Arabic and Vietnamese.

Toledo Hospital has a video-based interpreter service which is available around the clock. This system is call MARTTI (My Accessible Real-Time Trusted Interpreter). It helps us enhance our patient interpretation services by gaining critical information in a timely fashion which directly improves patient care.

To request an interpreter, or to order or schedule MARTI, please call 419-291-4007 between 8 a.m. – 4:30 p.m., Monday – Friday. At other times, call the hospital operator at 419-291-4000.

Discharge

We realize that one of the first things most people think about when they are admitted to the hospital is going home. Getting you well enough to go home is our goal, too. When it’s time to go, please remember: to make sure you have all of your personal belongings and to tell your nurse if you need help arranging transportation.

Our team is with you through every step of the healing process. To ensure that you receive seamless care even after your discharge from the hospital, our social worker/discharge planner may work with your nurse and doctor to arrange continuing care services such as home health care, skilled nursing or hospice care. To speak with a discharge planner, please call ext. 1-5226.

Learn more about Continuing Care services.

Paying Your Bill

ProMedica Toledo Hospital actively works to contain costs while providing quality care. To achieve this goal, patients are responsible for paying copayments, deductibles or fees for non-covered services at the time of service.

Your bill will reflect the cost of your room, nursing care, meals, housekeeping, linens, tests, medical or surgical procedures, drugs, supplies, and special services such as physical or respiratory therapy. These charges do not include the professional services of your physician, surgeon, anesthetist, or other consultants. Some of these services must be paid to the individual physician offices and not to the hospital.

The hospital provides basic, medically necessary services free of charge to patients who are eligible for the Hospital Care Assurance Program (HCAP). In addition to HCAP, uninsured patients are eligible for the ProMedica Financial Assistance Program. Patients are responsible for paying co-payments, deductibles or fees for non-covered services at the time of service. Toledo Hospital accepts cash, check/money order, and credit and debit cards including VISA, MasterCard, Discover and American Express.

If you have questions or concerns about paying your hospital bill or financial assistance, please contact our customer service department at 419-291-0333 or 800-477-4035 Monday – Friday from 8 a.m. – 5 p.m.

Pay your bill online.

Learn more about Billing, Insurance and Legal information.

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