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Patient/Visitor Amenities

At ProMedica Flower Hospital, we're committed to making you and your visitors as comfortable as possible during your stay. We'll make sure that you have access to the accommodations and services that are important in your life and in lives of your loved ones. Please learn more about the patient and visitor amenities listed below, or read more in our patient services guide.

Automated Teller Machine (ATM)

An ATM is located on the ground floor in the INN Between Cafeteria.

Food Service and Cafeteria

Our dietary department makes healthy and enjoyable meals for our patients. We are happy to provide any special food needs that you may have or that your doctor may order due to medical, religious, cultural or personal reasons.

The INN Between Cafeteria is located on the lower level of the hospital and is open daily from 6:30 a.m. to 7 p.m.

View cafeteria menu

The Flower Bean Café is located in the Emergency Center/Outpatient Surgery waiting area and is open Monday through Friday, 6:30 a.m. to 2 a.m., and Saturday through Sunday (and holidays), 10 p.m. to 2 a.m. The  Flower Bean Café proudly serves Seattle's Best Coffee, beverages, sandwiches, personal pizzas, fruit, and baked goods.

Subway® is also available.

Gift Shop

The hospital gift shop, located on the first floor of the Medical Office Building I, 5300 Harround Rd., offers a wide selection of gifts, cards, books, magazines, candy, flowers, seasonal collectibles and personal articles. Most major credit cards are accepted. Gift shop hours:

Monday – Friday: 10 a.m. – 7 p.m.
Saturday: Noon – 4 p.m.
Sunday: Closed

The Gift Shop is a project of the Flower Hospital Guild and its proceeds benefit services and projects for patients and their families.

Hearing-Impaired Services

Certified sign language interpreters are available, as well as phones with volume controls for patients with hearing difficulties.

Information Desk

Located at the main entrance of the hospital, information desk representatives are available to direct you to the services you are seeking.

Interpreter Services

Flower Hospital provides certified interpreters for most languages.


The Flower Hospital medical library welcomes physicians, nurses, students, health care personnel, patients and their families, and community members. The library provides access to a wide range of books, journals, educational material and computers with Internet access. The library is located on the main floor, adjacent to the information desk, and is open Monday – Friday from 8 a.m. – 4:30 p.m.

Mail and Postage Stamps

Mail and flowers are delivered daily to patients in their rooms by volunteers. Any mail received after discharge will be forwarded to the patient’s home address. Postage stamps can be purchased in the gift shop, and mail can be sent via the U.S. Postal Service mailboxes located throughout the hospital.


Newspapers are available outside of the INN Between Cafeteria and on the first floor outside the gift shop.

Outpatient Pharmacy

Our outpatient pharmacy is located on the first floor near the Information Desk.

Pharmacy Hours:
Monday – Friday: 8:30. – 5:00 p.m.

The pharmacy is closed on weekends and holidays.

If you are discharged during these hours and would like your prescription filled, your nurse will send the order to the pharmacy. You will be able to pick it up as you leave. You will be asked to provide your insurance card and date of birth. The pharmacy accepts most prescription cards, as well as most major credit cards and personal checks.


Visitors may enter the hospital by using the Harroun Road entrance and may park in the garage that is located north of the main hospital. Parking for the Emergency Center and outpatient services is located west of the hospital and can also be accessed via the Harroun Road entrance. ProMedica Flower Hospital is pleased to provide valet parking for all patients and visitors for a $3 fee at the Emergency Center entrance and Medical Office Building II, 5308 Harroun Rd.

Pastoral Care Services

Pierce Memorial Chapel is located at the front entrance of Flower Hospital on the first floor. Bibles are provided in the nightstand in every room. In addition, a member of the local clergy is available throughout the week to meet with patients and their families to facilitate their coping with the many facets of illness and recovery.

Patient Information

When patients select to share information with callers, that information can include the patient’s room number, admission date and general medical condition (good, fair, poor, critical).

Personal Items

Personal items other than a gown, robe, slippers and toiletry articles are not needed while staying in the hospital. It is recommended that all valuables be sent home with a friend or relative. Dentures, glasses and hearing aids are vital for many patients. We ask that patients make every effort to keep them in a safe place when not in use. The hospital cannot be responsible for loss or breakage of personal belongings.

Smoking Policy

All ProMedica campuses, including Flower Hospital are tobacco-free, indoors and outdoors. This includes our lawns, walkways, sidewalks, parking lots (including inside vehicles), and any other grounds that ProMedica maintains. As a courtesy please also be considerate of our neighbors, avoiding littering and loitering on properties that surround our campus.

To receive information now on how to quit or curb the use of tobacco products, please contact 1-800-QUITNOW (784-8669) in Ohio, or 1-800-480-QUIT (7848) in Michigan. Thank you for assisting us in offering a healthy environment to everyone who visits our facility. We appreciate your cooperation.

Learn more about smoking cessation.

Telephone Service and Cell Phones

To make sure our patients receive proper rest, incoming phone calls may be received from 7:30 a.m. – 10 p.m. Outgoing calls can be made at any time. Patients may place local outgoing calls at no charge. Long-distance calls should be charged to a credit card, calling card or home telephone number. Prepaid calling cards are available in the gift shop.

Cell phones may be used anywhere throughout the hospital.

Television Services

Television service at Flower Hospital is free of charge to patients, and channel guides are available in each room. The television programming provided consists of local cable, health education programming and Flower Hospital video programming.

Visiting Hours

Please check with each unit regarding its visitation policies.