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Admissions and Discharge

We understand that hospital visits are rarely planned. When you need medical attention, you have more important things to worry about than policies and procedures. That's why we're here to help you through the admissions and discharge process – from the time you arrive, and even after you leave.

At ProMedica Flower Hospital, we provide you with expert care, a comfortable environment and ready access to information so that you can focus on one thing: getting better.

Our staff will check in with you often to see if we can do anything to improve your stay, and we will take all appropriate steps to ensure your safety and confidentiality. We also care about your health after your visit. When you're ready to return home, our hospital staff may work with you to develop a plan for any further care that you may need on your road to recovery.

Information about admission and discharge is listed below for your convenience.

Hospital Pricing Information

Hospital pricing and payment can be topics of concern for many patients. We at ProMedica are committed to communicating with you in advance so that you know what to expect when it comes to the cost of services. Our pricing specialist can review your insurance benefits for the services your doctor has ordered to provide you with an estimate of your final bill. We have provided hospital pricing for the most common healthcare services at Flower Hospital for your convenience. Because what you owe can vary due to your insurance and other factors, we encourage you to call our hospital pricing hotline at 419-824-9015 so we can help determine what your costs may be.

Admissions Information

Telephone Numbers

Below is a list of important telephone numbers that you may need during your stay at Flower Hospital and after you go home. If for any reason you do not see the phone number for a service or program that you need to reach, please call the hospital operator at 419-824-1444. Please dial “9” before calling a local number within the hospital.

Chaplain – 419-824-1801
Financial Counselors – 419-291-0330 or 1-800-477-4035
Care Line – 419-824-5558
Information Desk – 419-824-1101
Main Hospital – 419-824-1444
The Pharmacy Counter – 419-824-1644
Patient Advocate – 419-824-1879
Security/Lost and Found – 419-824-1597

Maps and Directions

View directions for Flower Hospital.

Visitor’s Policy

Rest is an important part of your care. But, we know that family and friends can help make your hospital stay more pleasant. Unless the physician does not recommend visitors or the patient prefers not to have visitors, Flower Hospital has a flexible visiting hour policy. Please check the unit posting or ask a nurse for that unit’s visiting hours.

Tobacco-Free Policy

All ProMedica campuses, including Flower Hospital, are tobacco-free, indoors and outdoors. This includes our lawns, walkways, sidewalks, parking lots (including inside vehicles) and any other grounds that ProMedica maintains. As a courtesy, please also be considerate of our neighbors and avoid littering and loitering on properties that surround our campus.

We understand that quitting tobacco can be hard. If you choose to quit and need assistance, please contact ProMedica Toledo Hospital Tobacco Treatment Center by calling 419-291-8033. Learn more about addiction treatment.

Learn more about smoking cessation.

Patient Advocate

Flower Hospital strives to meet or exceed your expectations. If there is any reason that you cannot say that your care has been “excellent,” please contact the department manager or the patient advocate at 419-824-1879, or call the hospital operator by dialing “0” on your room phone. The representative will assist you with any complaints or provide additional help during your stay.

Learn more about patients rights.

Interpreter services

Flower Hospital offers free translation services in 140 languages for people who have difficulty speaking English. If you or your family needs this assistance, ask your nurse or the admitting clerk.


We realize that one of the first things most people think about when they are admitted to the hospital is going home. Getting you well enough to go home is our goal, too. When it’s time to go, please remember: to make sure you have all of your personal belongings; and to tell your nurse if you need help arranging transportation.

Our team is with you through every step of the healing process. To ensure that you receive seamless care even after your discharge from the hospital, our social worker/discharge planner may work with your nurse and doctor to arrange home health care, skilled nursing or hospice services.

Learn more about Continuing Care services.

Paying Your Bill

Flower Hospital actively works to contain costs while providing quality care. To achieve this goal, patients are responsible for paying copayments, deductibles or fees for non-covered services at the time of service.

Your bill will reflect the cost of your room, nursing care, meals, housekeeping, linens, tests, medical or surgical procedures, drugs, supplies, and special services such as physical or respiratory therapy. These charges do not include the professional services of your physician, surgeon, anesthetist, or other consultants. Some of these services must be paid to the individual physician offices and not to the hospital.

The hospital provides basic, medically necessary services free of charge to patients who are eligible for the Hospital Care Assurance Program (HCAP). In addition to HCAP, uninsured patients are eligible for the ProMedica Financial Assistance Program. Patients are responsible for paying co-payments, deductibles or fees for non-covered services at the time of service. ProMedica Toledo Hospital accepts cash, check/money order, and credit and debit cards including VISA, MasterCard, Discover and American Express.

If you have questions or concerns about paying your hospital bill or financial assistance, please contact our front desk at 419-824-1101 or call one of our financial counselors at 419-291-0330.

Pay your bill online.

Learn more about Billing, Insurance and Legal information.