Patient/Visitor Amenities
Automated Teller Machine
An ATM is located on the lower level of the hospital between the main staircase and cafeteria.
Chapel
There is a quiet and comfortable chapel located on the main level between the surgery center and the women’s center. Hours are 6 a.m. – 9 p.m.
Food Service & Cafeteria
419-783-6940
Our dietary department makes healthy and enjoyable meals for our patients. We are happy to provide any special food needs that you may have or that your doctor may order due to medical, religious, cultural or personal reasons.
The Courtyard Café is located on the lower level of the hospital and is open daily from 7:30 – 10 a.m., 11 a.m. – 1:30 p.m., and 4:30 – 6:30 p.m.
| The gift shop is staffed and run by Defiance Regional Medical Center volunteers and members of the Auxiliary. |
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Vending machines are also located near the entrance of the cafeteria.
Gift Shop
419-783-6955, ext. 5221
The hospital gift shop, located to the left of the information desk by the main entrance on the first floor, offers a wide selection of gifts, cards, magazines, candy, flowers, seasonal collectibles and personal articles. Most major credit cards are accepted.
Gift Shop Hours: Monday – Friday, 10 a.m. – 4 p.m.
Hearing-Impaired Services
Sign language interpreters are available, as well as phones with volume controls for patients with hearing difficulties.
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Hospital volunteers, who are also members of the Defiance Regional Medical Center Auxiliary, greet patients, families and community members as they enter the facility. |
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Information Desk
419-783-6955, ext. 5354
Located at the main entrance of the hospital, the information desk representatives are available to direct you to the services you are seeking.
Interpreter Services
Defiance Regional Medical Center provides translation services for non-English speaking patients.
Mail and Deliveries
Mail and flowers are delivered daily to patients in their rooms by volunteers. Any mail received after discharge will be forwarded to the patient’s home address.
Parking
Visitors may park in the many convenient locations closest to the desired entrance, free of charge. Many handicapped parking spaces are available as well.
Patient Information
419-783-6955
If patients select that information be provided to callers, information can include the patient’s room number, admission date and general medical condition (good, fair, poor, critical).
Personal Items
Personal items other than a gown, robe, slippers and toiletry articles are not needed while staying in the hospital. It is recommended that all valuables be sent home with a friend or relative. Dentures, glasses and hearing aids are vital for many patients. We ask that patients make every effort to keep them in a safe place when not in use. The hospital cannot be responsible for loss or breakage of personal belongings.
Smoking Policy
In keeping with its mission to provide quality health care, smoking is not permitted in Defiance Regional Medical Center or near its entrances. This policy applies to all employees, volunteers, physicians, visitors and patients. A smoking area has been designated outside. Please ask any hospital employee for the location.
Please be advised that all ProMedica Health System campuses will become tobacco-free, indoors and outdoors, beginning Jan. 1, 2008. We are not asking you to quit smoking, although we strongly recommend it for your health and the health of others. But, we are asking you not to smoke while on ProMedica campuses. (As a courtesy, we ask that you be considerate of our neighbors, avoiding littering and loitering on properties that surround our campuses.)
To receive information now on how to quit or curb the use of tobacco products, please contact 1-800-QUITNOW (784-8669) in Ohio, or 1-800-480-QUIT (7848) in Michigan. Thank you for assisting us in offering a healthy environment to everyone who visits our facility. We appreciate your cooperation.
Telephone Service and Cell Phones
To make sure our patients receive proper rest, incoming phone calls may be received from 7:30 a.m. – 10 p.m. Outgoing calls can be made at any time. Patients may place local outgoing calls at no charge. Long-distance calls should be charged to a credit card, calling card or home telephone number. Prepaid calling cards are available in the gift shop.
Cell phones may be used in all public areas of the hospital, including hallways, lobbies, public waiting areas and the cafeteria. However, cell phones are not allowed within six feet of medical equipment or in non-public restricted areas such as intensive care units, surgery, recovery and the lab.
A public telephone is located at the first-floor main entrance waiting area.
Television Services
Television service at Defiance Regional Medical Center is free of charge to patients, and channel guides are available in each room.
Visiting Hours
Rest is an important part of care and recovery. We understand, however, that a limited number of visitors help make a hospital stay a more pleasant experience. All three entrances are open from 6 a.m. – 9 p.m.