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Patient/Visitor Amenities

At ProMedica Bixby Hospital, we're committed to making you and your visitors as comfortable as possible during your stay. We'll make sure that you have access to the accommodations and services that are important in your life and in lives of your loved ones. Please learn more about the patient and visitor amenities listed below, or read more in our patient services guide.

Automated Teller Machine
An ATM is located on the first floor of the hospital between the lobby and ambulatory services.

Food Service & Cafeteria
517-265-0900, ext. 3391
Our dietary department makes healthy and enjoyable meals for our patients. We are happy to provide any special food needs that you may have or that your doctor may order due to medical, religious, cultural or personal reasons. Our cafeteria is located on the ground level of the hospital.

View cafeteria menu

Hours are as follows:
Monday - Friday: 6:30 a.m. - 6:30 p.m.
Saturday and Sunday: 6:30 a.m. - 3 p.m.
Vending machines are located next to the cafeteria.

Gift Shop
The hospital gift shop is located on the first floor. Operated by the Bixby Auxiliary, it offers a wide selection of gifts, cards, books, magazines, candy and flowers. Most major credit cards are accepted.

Gift Shop Hours:
Monday – Friday: 9 a.m. - 7 p.m.
Saturday and Sunday: 1 - 5 p.m.

Hearing-Impaired Services
Certified sign language interpreters are available, as well as phones with volume controls for patients with hearing difficulties.

Information Desk
Located at the main entrance of the hospital, information desk representatives are available to direct you to the services you are seeking.

Interpreter Services
Bixby Hospital provides certified interpreters for most languages.

Mail and Postage Stamps
Mail and flowers are delivered daily to patients in their rooms by volunteers. Any mail received after discharge will be forwarded to the patient’s home address. Postage stamps can be purchased in the lobby of the hospital, and mail can be deposited in the Postal Service mailbox located at the front entrance.

Daily Telegram, Detroit Free Press, The Blade and USA Today can be purchased outside the main lobby of the hospital.

Visitors may park in the Riverside Avenue entrance at the front of the hospital.

Pastoral Services
The Merillat Chapel is located near the registration desk on the first floor of the hospital. A member of the local clergy is available 24 hours a day, seven days a week to meet with patients and their families to facilitate their coping with the many facets of illness and recovery.

Patient Information
If patients select that information be provided to callers, information can include the patient’s room number, admission date and general medical condition (good, fair, poor, critical).

Personal Items
Personal items other than a gown, robe, slippers and toiletry articles are not needed while staying in the hospital. It is recommended that all valuables be sent home with a friend or relative. Dentures, glasses and hearing aids are vital for many patients. We ask that patients make every effort to keep them in a safe place when not in use. The hospital cannot be responsible for loss or breakage of personal belongings.

Smoking Policy
All ProMedica campuses are tobacco-free, indoors and outdoors. We are not asking you to quit smoking, although we strongly recommend it for your health and the health of others. But, we are asking you not to smoke while on ProMedica campuses. (As a courtesy, we ask that you be considerate of our neighbors, avoiding littering and loitering on properties that surround our campuses.)

To receive information now on how to quit or curb the use of tobacco products, please contact 1-800-QUITNOW (784-8669) in Ohio, or 1-800-480-QUIT (7848) in Michigan. Thank you for assisting us in offering a healthy environment to everyone who visits our facility. We appreciate your cooperation. Learn more about smoking cessation.

Telephone Service, Cell Phones and Internet Connection
To make sure our patients receive proper rest, incoming phone calls may be received from 7:30 a.m. – 10 p.m. Outgoing calls can be made at any time. Patients may place local outgoing calls at no charge. Long-distance calls should be charged to a credit card, calling card or home telephone number.

Cell phones may be used in all public areas of the hospital, including hallways, lobbies, public waiting areas and the cafeteria. However, cell phones are not allowed within six feet of medical equipment or in non-public restricted areas such as intensive care units, surgery, recovery and the lab.

Public internet access computers are available for patient and visitor use. Locations include Bixby Hospital's surgery waiting area and in the Hickman Cancer Center. In addition, wireless access is available throughout the Bixby campus for customer convenience.

Television Services
Television service at Bixby Hospital is free of charge to patients, and channel guides are available in each room.

Visiting Hours
Rest is an important part of care and recovery. We understand, however, that a limited number of visitors help make a hospital stay a more pleasant experience. Unless the physician does not recommend visitors or the patient prefers not to have visitors, Bixby Hospital has a flexible visiting hour policy. Please check the unit posting or ask a nurse for that unit’s visiting hours.